The story behind the industrial supplier Fastenal all began in early 1967. The founder, Bob Kierlin and friends were first able to open business in Winona, Minnesota still being the companies home base. With $30,000 invested among the 5 friends, they originally focused on dispensing nuts and bolts via custom vending machines, yet was impractical at this time. Ironically, now they have implemented the vending machine yet not vending simply fasteners, now offering all sorts of items via FAST Solutions.
The company struggled through many years, yet was finally able to find it's spot to serve its customers, by "Going the extra mile fore customers and providing the kind of service that kept them coming back". This simple yet effective statement has grown into their culture as Growth Through Customer Service.
Fastenal has grown from one single store to over 2,600 and counting stores all across the world. They focus on customer service by offering many of their various services such as on-site vending machines, in-house manufacturing, bin stocking, to mention a few.
The company struggled through many years, yet was finally able to find it's spot to serve its customers, by "Going the extra mile fore customers and providing the kind of service that kept them coming back". This simple yet effective statement has grown into their culture as Growth Through Customer Service.
Fastenal has grown from one single store to over 2,600 and counting stores all across the world. They focus on customer service by offering many of their various services such as on-site vending machines, in-house manufacturing, bin stocking, to mention a few.